Welcome to CaseWare Support


All registered client users can use this secure support area 24 hours a day, seven days a week for further information on CaseWare software products, latest downloads and much more.

You will need a username and password to access the Knowledgebase.  If you do not have one, please use the form at the bottom of this page to request them.

Further details can be found below but if you need to speak to one of our Support Team, please call: +44(0)1622 355250 or send an email to This email address is being protected from spambots. You need JavaScript enabled to view it..

CaseWare and the New GAAP Standards - FRS 101 & 102

CaseWare's development project for the new GAAP standards is well underway and clients can be confident the updated solution will be in place for the deadline.  

Latest information of FRS & SORP in CaseWare Accounts Production Click HereFind out more about our approach here.

Alternatively, if you would like to talk to your Account Manager regarding the changes and how they will affect you, please call us on +44 (0)1622 355200.

CaseWare Working Papers compatibility with Windows 8

We can confirm that CaseWare Working Papers and CaseWare Connector are certified for use with Windows 8 and are fully compatible. If you have any questions, please do not hesitate to contact the Support Team.

Latest Downloads:  

AccountsAdvanced ep4.01.02 - Released 29th October 2015

Accounts: ep3.09.09 - Released 20th October 2015

Corporation Tax: epCT3.09.08 - Released 20th November 2015

Audit: epA3.09.05 - Released 12th October 2015

HAT: epH3.07.01 - Released 8th July 2013

Pension: epP3.09.01 - Released 20th November 2015

SuperUsers click here to download. (Please ensure that you are signed in before clicking this link).


Use the knowledgebase for access to a complete library of technical content including explanations of how to deal with specific accounting disclosures; updates on statutory changes that apply to the software and notification of core application upgrades.

Click here to search the Knowledgebase

How to Register for the Knowledgebase

All users need to be registered for free access to the Knowledgebase. If you don't already have a usernam

e and password, please click here to request access. If you do not receive a confirmation email within two days, please check your junk folder before trying to request access again.

Opening Hours 2015 

CaseWare UK Limited Technical Support department will be closed on the following dates in line with UK Bank Holidays.

Please be advised that the CaseWare office will be closed for certain days over the festive period. The CaseWare Support team will be available as follows:

Wednesday 23rd December: 9.00am – 5.00pm
Thursday 24th December: Closed
Friday 25th December: Closed
Monday 28th December: Closed
Tuesday 29th December: 9.00am – 5.00pm
Wednesday 30th December: 9.00am – 5.00pm
Thursday 31st December: 9.00am – 1.00pm
Friday 1st January 2016: Closed

Normal office hours will resume from Monday 4th January 2016 onwards.

Please remember that our online support resources will still be available via the CaseWare Knowledge Base.

Need additional help?

Call our Support Team on +44(0)1622 355250 or

Log a Support Request

Find out more about CaseWare

Book a free CaseWare demo

Or call our friendly team on

01622 355200