Welcome to CaseWare Support
All registered client users can use this secure support area 24 hours a day, seven days a week for further information on CaseWare software products, latest downloads and much more.
You will need a username and password to access the Knowledgebase. If you do not have one, please use the form at the bottom of this page to request them.
CaseWare and the New GAAP Standards - FRS 101 & 102
CaseWare's development project for the new GAAP standards is well underway and clients can be confident the updated solution will be in place for the deadline.
Alternatively, if you would like to talk to your Account Manager regarding the changes and how they will affect you, please call us on +44 (0)1622 355200.
CaseWare Working Papers compatibility with Windows 8
We can confirm that CaseWare Working Papers and CaseWare Connector are certified for use with Windows 8 and are fully compatible. If you have any questions, please do not hesitate to contact the Support Team.
AccountsAdvanced ep4.01.02 - Released 29th October 2015
Accounts: ep3.09.09 - Released 20th October 2015
Corporation Tax: epCT3.09.08 - Released 20th November 2015
Audit: epA3.09.05 - Released 12th October 2015
HAT: epH3.07.01 - Released 8th July 2013
Pension: epP3.09.01 - Released 20th November 2015
SuperUsers click here to download. (Please ensure that you are signed in before clicking this link).
Use the knowledgebase for access to a complete library of technical content including explanations of how to deal with specific accounting disclosures; updates on statutory changes that apply to the software and notification of core application upgrades.
How to Register for the Knowledgebase
All users need to be registered for free access to the Knowledgebase. If you don't already have a usernam
e and password, please click here to request access. If you do not receive a confirmation email within two days, please check your junk folder before trying to request access again.
Opening Hours 2015
CaseWare UK Limited Technical Support department will be closed on the following dates in line with UK Bank Holidays.
Please be advised that the CaseWare office will be closed for certain days over the festive period. The CaseWare Support team will be available as follows:
|Wednesday 23rd December:||9.00am – 5.00pm|
|Thursday 24th December:||Closed|
|Friday 25th December:||Closed|
|Monday 28th December:||Closed|
|Tuesday 29th December:||9.00am – 5.00pm|
|Wednesday 30th December:||9.00am – 5.00pm|
|Thursday 31st December:||9.00am – 1.00pm|
|Friday 1st January 2016:||Closed|
Normal office hours will resume from Monday 4th January 2016 onwards.
Please remember that our online support resources will still be available via the CaseWare Knowledge Base.
Need additional help?
Call our Support Team on +44(0)1622 355250 or