Customer Support - Client Area | Caseware
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Caseware Support

Help Site

Use the Help Site to access to a complete library of technical content, including explanations of how to deal with specific accounting disclosures, updates on statutory changes that apply to the software and notifications of core application upgrades. Use the Help Site to access our free online chat for instant messaging with our Support Team. 

How to Register for the Help Site
You no longer require an account to access our online guidance. Follow this link to get started on our new Help Site. 

Support opening hours

Monday 09:00 - 17:00
Tuesday 09:00 - 17:00
Wednesday  10:00* - 17:00
Thursday 09:00 - 17:00
Friday 09:00 - 17:00

*Please note, our support team opens an hour later on Wednesdays to facilitate internal training.



Go to Assist

Do you need a quick solution to a technical problem? Connect with a member
of our support team using our live remote-assistance tool.

Once you are on the phone with a member of our support team, you will be directed back to this page after your support representative provides you with a unique connection code.

You are prompted to download a small virus-free plug-in.

With your permission, your support representative can view your screen and share control of your mouse and keyboard.

You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.

Type the code you received from your Representative and click the 'submit' button to proceed.


Support Request

Got a question or query about your software?
Log a support request with one of our team.

Email Support

Secure File Transfer

Please note that we take security very seriously at Caseware and only
send and receive files through our secure Citrix ShareFile service.

Citrix ShareFile provides a simple way of transferring large files and sensitive data, securely and quickly to allow the secure upload and download of Caseware files and other confidential documents. ShareFile offers encryption, strong passwords and the control of access to specified directories that you do not get with email. We strongly recommend using our ShareFile services to transfer files to and from our Technical Support team.

ShareFile is now a Citrix owned company and all servers and backup servers reside within the EU. To comply with Data Protection all files older than 4 days will be automatically deleted.

Both users and super users will be setup on ShareFile unless otherwise instructed by you. Once your account has been activated, you will receive an automated email with a user ID and password.

Education & Media Brochure


To find out more about our team and the educational content, resources and courses that we provide, please download our Education & Media brochure. 

Download eBook