From the smallest accountancy practice to large audit firms, CaseWare has become the leading choice for accounts production, tax and paperless auditing. Integration between CaseWare modules through cloud based add-ons brings even further possibilities to increase practice efficiency.

CaseWare Customer Support

If you are a CaseWare customer you are always just one click away from all our top rated customer support resources. The CaseWare KnowledgeBase is accessible 24 hours a day, seven days a week providing information on CaseWare products including the latest software updates.

Tel: +44 (0)1622 355250 |

CaseWare KnowledgeBase

Use the KnowledgeBase for access to a complete library of technical content, including explanations of how to deal with specific accounting disclosures, updates on statutory changes that apply to the software and notifications of core application upgrades.

How to Register for the KnowledgeBase
All users need to be registered for free access to the KnowledgeBase. If you don't already have a username and password, please click here to request access.

Free training webinars

A free training webinar programme for existing CaseWare users

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Go To Assist

Go To Assist

Do you need a quick solution to a technical problem? Connect with a member
of our support team using our live remote-assistance tool.

Once you are on the phone with a member of our support team, you will be directed back to this page after your support representative provides you with a unique connection code.

You are prompted to download a small virus-free plug-in.

With your permission, your support representative can view your screen and share control of your mouse and keyboard.

You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.

Type the code you received from your Representative and click the 'submit' button to proceed.

Support Request

Support Request

Got a question or query about your software?
Log a support request with one of our team.

Email support
Secure File Transfer

Secure File Transfer

Please note that we take security very seriously at CaseWare and only send and receive files through our secure Citrix ShareFile service.

Citrix ShareFile provides a simple way of transferring large files and sensitive data, securely and quickly to allow the secure upload and download of CaseWare files and other confidential documents. ShareFile offers encryption, strong passwords and the control of access to specified directories that you do not get with email. We strongly recommend using our ShareFile services to transfer files to and from our Technical Support team.

ShareFile is now a Citrix owned company and all servers and backup servers reside within the EU. To comply with Data Protection all files older than 4 days will be automatically deleted.

Both users and super users will be setup on ShareFile unless otherwise instructed by you. Once your account has been activated, you will receive an automated email with a user ID and password.

How CaseWare Secure File Transfer works:

The Benefits of an Accounting Software Solution

Digital tools offer the ability to transform numbers and financial data into insight. In this eBook we share with you 10 ways that financial reporting software can help benefit your business.

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Find out more about CaseWare, book a FREE demo today

Please note we are currently experiencing technical problems with our telephone systems, please bear with us while we fix this. If you are an existing customer trying to get through, please leave us a voicemail and one of the team will call you back as soon as we are back online.