Support
Get the assistance you need for your Caseware products and solutions
We’re here to help
General support
IDEA support
Explore our support options
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Help Site
Access to a complete library of technical content, updates on statutory changes that apply to the software, and notifications of upgrades. Customers can also access our online chat for instant messaging with our support team.
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Training
Explore our extensive catalogue of courses to help you and your team get the most out of your Caseware software.
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Live remote assistance
Do you need a quick solution to a technical problem? Connect with a member of our support team using our live remote-assistance tool.
Connect with a team memberStep 1.
When you are on the phone with a member of our support team, we will supply you with a unique connection code.
Step 2.
You will be prompted to download a secure plug-in onto your computer.
Step 3.
With your permission, our support representative can view your screen and assist you to fix your issue.
Step 4.
Once your issue has been resolved, the session will be ended.
